Director of Programs

Bronx, New York, United States of America

Responsibilities

Program Design and Implementation

• Actively collaborate with managers and coordinators to drive program design, service delivery, quality assurance, and data collection

• Problem-solve with managers and coordinators to ensure the high quality of day-to-day service implementation across programs

• Develop and maintain a program operations manual and ensure that all program activities operate consistently and ethically within the mission and values of Masa

• Implement and lead a continuous quality improvement process throughout program and service areas

• Solicit feedback and input from parent, youth and community stakeholders to ensure that programs consistently maximize opportunities for learning and engagement 

• Oversee the recruitment, tracking, and management of program participants and Masa’s large volunteer base

• Work with consultants to develop curricula for core subject areas and for supporting English Language Learners, and review program lesson plans 

Program Evaluation and Data Management

• Lead yearly cycle of reflection, program planning and outcome mapping

• Support implementation and creation of program evaluation systems, including surveys and other data collection tools

• Ensure data, deliverables, team progress, and general service implementation and delivery are on track to meet annual goals

• Run reports in SalesForce to support recruitment, enrollment, and waitlist processes

Fiscal and Contract Management

• Prepare and submit recommendations to inform the annual operational budget, and effectively manage resources within that budget

• Ensure the continued financial viability of Masa’s programs and services through consistent monitoring of revenue and expenditure 

• Collaborate with leadership and program staff to ensure that Masa maintains compliance with government, corporate and private foundation grant requirements including budgets, contract registration, and reporting

Staff Leadership and Development

• Develop and lead a high-performing team of managers and coordinators to deliver high-quality and culturally responsive programs and services 

• Coach program staff through team meetings and one-on-ones, and identify, review, and recommend opportunities for professional development 

• Promote regular and ongoing opportunities for staff to give feedback on program operations and delivery

• Demonstrate commitment to leading equitably and to modeling behavior expected of all staff

• Amplify Masa’s work by using data and storytelling to share successes and best practices across teams and departments 

• Support recruitment and onboarding processes for new hires

You may be Masa’s next Director of Programs if you:

• Have a graduate degree in education, social work, non-profit management, or other related field OR possess an undergraduate degree in a related field and have 5+ years of experience in a director-level position

• Possess excellent verbal, listening, and written communication skills in English AND Spanish

• Can demonstrate prior success as a member of a leadership team responsible for driving strong program outcomes

• Have experience working with immigrant youth and families

• Share Masa’s commitment to advancing social and racial justice through a community-led model and are comfortable discussing race, class, power, and privilege. 

• Possess knowledge of, and ideally experience with culturally responsive education.

• Are passionate about drawing on families’ strengths and traditions to build strong partnerships within Latin American immigrant and indigenous communities

• Have demonstrated proficiency in building and maintaining relationships with a wide array of stakeholders, including community members, for-profit and nonprofit partners, and representatives from government agencies 

• Are an active learner and understand the roles of curiosity and empathy in driving organizational and social change

• Skillfully balance advocating for the needs of your team and meeting the expectations of funders and partners. 

• Have the ability to work in a constantly changing environment and a talent for foreseeing challenges and proactively addressing them

• Are a proficient user of Microsoft Office (incl. Excel and PowerPoint), Google Workspace, and project management tools (such as Asana, toggl or others)

• Are passionate about serving Masa’s community, being part of a team environment and taking an all-hands-on-deck approach when needed

Bonus Skills 

• Verbal and written communication skills in an indigenous language from Latin America and the Caribbean 

• SalesForce proficiency 

• Knowledge and/or experience in one or more of the following areas:  NYC public school system, curriculum development, educational instruction, early childhood development, and/or working with English Language Learners (ELLs) 

Physical Demands

• This position is in-person at Masa’s office and may require local travel to other settings (e.g., schools, Masa community events, etc.)

• During the academic school year, the work schedule will include some weekday late evening program coverage and occasional weekends.

• Light to moderate carrying of program materials is required

• COVID-19 vaccination is required

Compensation

$85,000 - $95,000, commensurate with experience