The Operations Manager (OM) will be responsible for developing and adapting processes and procedures at Masa's office in the South Bronx to ensure the smooth and efficient execution of day-to-day activities. The ideal candidate gets excited about creating new systems and is adept at planning and prioritizing, communicating, anticipating challenges, and stewarding resources. The OM will not only manage office operations but also actively participate in creating and sustaining a positive work environment and team culture, supporting the staff recruiting and hiring process, and assisting with a variety of projects to increase Masa’s impact. As the office administrator, the OM will supervise a part-time maintenance worker, liaise with a range of vendors, and manage relationships with the staff, volunteers, and community members who navigate our shared spaces. The Operations Manager will report to the Executive Director and will work with them to advance strategic initiatives and improve organizational health.