Director of Programs

Bronx, New York, United States of America

Responsibilities

Program Design and Implementation

• Actively collaborate with managers and coordinators to drive program design, service delivery, quality assurance, and data collection

• Problem-solve with managers and coordinators to ensure the high quality of day-to-day service implementation across programs

• Develop and maintain a program operations manual and ensure that all program activities operate consistently and ethically within the mission and values of Masa

• Implement and lead a continuous quality improvement process throughout program and service areas

• Solicit feedback and input from parent, youth and community stakeholders to ensure that programs consistently maximize opportunities for learning and engagement 

• Oversee the recruitment, tracking, and management of program participants and Masa’s large volunteer base

• Work with consultants to develop curricula for core subject areas and for supporting English Language Learners, and review program lesson plans 

Program Evaluation and Data Management

• Lead yearly cycle of reflection, program planning and outcome mapping

• Support implementation and creation of program evaluation systems, including surveys and other data collection tools

• Ensure data, deliverables, team progress, and general service implementation and delivery are on track to meet annual goals

• Run reports in SalesForce to support recruitment, enrollment, and waitlist processes

Fiscal and Contract Management

• Prepare and submit recommendations to inform the annual operational budget, and effectively manage resources within that budget

• Ensure the continued financial viability of Masa’s programs and services through consistent monitoring of revenue and expenditure 

• Collaborate with leadership and program staff to ensure that Masa maintains compliance with government, corporate and private foundation grant requirements including budgets, contract registration, and reporting

Staff Leadership and Development

• Develop and lead a high-performing team of managers and coordinators to deliver high-quality and culturally responsive programs and services 

• Coach program staff through team meetings and one-on-ones, and identify, review, and recommend opportunities for professional development 

• Promote regular and ongoing opportunities for staff to give feedback on program operations and delivery

• Demonstrate commitment to leading equitably and to modeling behavior expected of all staff

• Amplify Masa’s work by using data and storytelling to share successes and best practices across teams and departments 

• Support recruitment and onboarding processes for new hires

You may be Masa’s next Director of Programs if you:

• Have a graduate degree in education, social work, non-profit management, or other related field OR possess an undergraduate degree in a related field and have 5+ years of experience in a director-level position

• Possess excellent verbal, listening, and written communication skills in English AND Spanish

• Can demonstrate prior success as a member of a leadership team responsible for driving strong program outcomes

• Have experience working with immigrant youth and families

• Share Masa’s commitment to advancing social and racial justice through a community-led model and are comfortable discussing race, class, power, and privilege. 

• Possess knowledge of, and ideally experience with culturally responsive education.

• Are passionate about drawing on families’ strengths and traditions to build strong partnerships within Latin American immigrant and indigenous communities

• Have demonstrated proficiency in building and maintaining relationships with a wide array of stakeholders, including community members, for-profit and nonprofit partners, and representatives from government agencies 

• Are an active learner and understand the roles of curiosity and empathy in driving organizational and social change

• Skillfully balance advocating for the needs of your team and meeting the expectations of funders and partners. 

• Have the ability to work in a constantly changing environment and a talent for foreseeing challenges and proactively addressing them

• Are a proficient user of Microsoft Office (incl. Excel and PowerPoint), Google Workspace, and project management tools (such as Asana, toggl or others)

• Are passionate about serving Masa’s community, being part of a team environment and taking an all-hands-on-deck approach when needed

Bonus Skills 

• Verbal and written communication skills in an indigenous language from Latin America and the Caribbean 

• SalesForce proficiency 

• Knowledge and/or experience in one or more of the following areas:  NYC public school system, curriculum development, educational instruction, early childhood development, and/or working with English Language Learners (ELLs) 

Physical Demands

• This position is in-person at Masa’s office and may require local travel to other settings (e.g., schools, Masa community events, etc.)

• During the academic school year, the work schedule will include weekday late evening program coverage and occasional weekends.

• Light to moderate carrying of program materials is required

• COVID-19 vaccination is required

Compensation

$90,000 - $100,000, commensurate with experience

About Masa’s Programs and Services

Learn Together

Early Childhood and K-12 Education (80%)

Pre-K Playgroup | Parent-Child Plus Early Literacy Program | Afterschool Program | Literacy Intensive Program | Science and Robotics Program

Masa supports children academically through each stage of their development. Our culturally fluent education programs improve literacy and academic skills, and support scholars in becoming critically conscious thinkers ready to lead.

Family Engagement (20%) 

Family Support Programming | Adult ESL and Digital Literacy Courses | Parent Workshops | Legal and Service Referrals/Case Management | Community Education Workshops

Masa celebrates and harnesses the strengths of parents in our community. In partnership with families, we develop programs to share knowledge and tools that help families maintain stability, support child development, and navigate complex systems and service providers.

Lead Together

Leadership Development

Parent Leadership Courses | Youth and Parent Program Development Committees | Las Adelitas Young Women’s Group | Unidos En Ollin

Masa provides a safe space for self-reflection and learning in community, building on and centering cultural strengths. Families come together to develop leadership skills, as well as share feedback to inform program development and guide Masa’s strategic direction.

Community Empowerment

Masa Padres en Acción Parent Organizing Group | Youth Organizing Projects | Immigration and Education Advocacy | Community Forums

Masa mobilizes civic action to promote equitable, culturally responsive education, fight for immigrant rights, and build community power. Youth and parents organize locally and support coalitions and campaigns that challenge systemic oppression.